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New Year , Evolved Challenges , Compelling Priorities BY LORI BOCKLUND https :// bit . ly / 3X2oLz9
2025 Trends in WFM BY TIFFANY LAREAU https :// bit . ly / 40QsS3t
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Customer Service Awakened BY NATE BROWN https :// bit . ly / 3CwjJDQ
Moving Forward : What Will 2025 Bring For Contact Centers ? BY BRENDAN READ https :// bit . ly / 4aFowPK
Human Over Hype
SPONSORED BY UPLAND PANVIVA As AI continues to take the world by storm , organizations are expecting to revolutionize operations and deliver unprecedented results where AI-powered agents handle complex inquiries , provide personalized recommendations , and resolve issues with efficiency . But is it really that easy ?
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