IT ’ S TIME TO ADOPT AN AI-DRIVEN CUSTOMER EXPERIENCE BEFORE SOMEONE ELSE ’ S AI AGENTS STEAL YOUR BUSINESS .
SPONSOR SPOTLIGHT
PRESENTED BY REGAL
• Data and Integrations : Data sits in siloes — the tech doesn ’ t converse well with adjacent software . Integrations are clunky and API-based , requiring an engineering team with a lot of time and skill .
• Testing and Iteration : No A / B testing . Transcript analysis and call scores are left for human agents to update themselves . Iteration variations are not distinctly tracked , falling largely to the discretion of individual human agents .
• Implementation : You either pay an implementation fee or enlist deep engineering resources .
• Training : Slow and hard to measure . Human agents take time and require ( other human ) resources to be trained . Feedback gets applied differently by different human agents , and isn ’ t tracked regardless .
COMBINING THE POWER OF HUMANS AND AI WITH MODERN CX SOFTWARE
Contact centers implementing modern tools like Regal both increase customer satisfaction and save money .
CX teams implementing AI have reported : 1 . A 25 % increase in customer satisfaction ( Salesforce ). 2 . Up to 30 % in annual savings ( Deloitte ).
That ’ s because these platforms include all of the same baseline functions as legacy CCaaS , while adding in AI Agents , omnichannel customer journey building , and A / B testing .
Modern CX tools layer on top of your existing tech stack without needing any engineering resource for implementation and ongoing management .
• AI Agents : In 2025 , “ AI Agent ” does not mean pre-recorded messages , menu-based routing , or a chatbot . It means live , conversational voice agents that rely on LLMs and NLP technology to genuinely interact with contacts and perform routine tasks on a 24 / 7 basis — qualifying prospects , scheduling appointments , collections — so your human agents don ’ t have to .
• Customer Journeys : On top of basic inbound and outbound tools , you can map out full omnichannel customer journeys in-platform , without the need for engineers .
• A / B Testing : Built into omnichannel customer journey building is A / B testing , so your agents ( both human and AI ) are always making data-driven iterations to outreach .
• Data and Integrations : Built-in integrations unlock real-time conversations with all of your existing tools and databases — without needing any engineering resources to manage or access data from :
• CRMs and ERPs ( Salesforce , Microsoft Dynamics , etc .)
• Customer engagement software ( Braze , Zendesk , Freshdesk , etc .)
• Contact center platforms ( TalkDesk , 8x8 , etc .)
• Existing customer and event databases ( Segment , Snowflake , Tableau , etc .)
• Implementation : Provided by your CX platform partner , if needed . No engineering investment required .
• Training : AI Agents don ’ t need to stop working to be “ trained .” When you push changes or tests live , they start iterating and reporting back immediately .
IT ’ S TIME TO ADOPT AN AI-DRIVEN CUSTOMER EXPERIENCE BEFORE SOMEONE ELSE ’ S AI AGENTS STEAL YOUR BUSINESS .
Think of it this way …
Modern CX platforms allow you to exponentially increase your contact center output without hiring a single human , because your CX and CX strategy become inherently more thoughtful .
Better integrations and AI provide your contact center with a knowledge base of real-time insights , while testing and automated journey building promote an environment of continuous improvement and always-on personalization .
In the eyes of Regal , 2025 means omni-agent . 2025 means continuous iteration and improvement . 2025 means personalization across every channel , all the time .
It ’ s time to adopt an AI-driven customer experience before someone else ’ s AI Agents steal your business .
ABOUT REGAL
Regal is the new standard in AI-powered CX for high-consideration businesses . Drive better sales , support , and retention – with way less effort . Build , test , deploy and monitor low-latency , lifelike AI Agents . Connect with your customer data sources to perfect every customer interaction with a blend of your AI-enhanced human agents or our autonomous AI agents . Finally , leverage our tools to build a culture of continuous improvement .
12 CONTACT CENTER PIPELINE