Contact Center Pipeline Magazine, February 2024

FEBRUARY 2024

IDIOM INSIGHTS PAGE 12

10 PIPELINE PUZZLE 19 AI COMPETENCY CENTER WFMers LOVE ACRONYMS !
WHY YOU NEED AN AI COMPETENCY CENTER
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MOBILE WFM YES , THERE ’ S AN APP FOR MOBILE WFM
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RETURN ON INVESTMENT IMPROVE PRODUCTIVITY , IMPROVE ROI

OVERCOMING THE WORKFORCE CHALLENGES

HOW MANAGERS CAN ENSURE HAVING THE RIGHT PEOPLE AT THE RIGHT TIMES .

BY BRENDAN READ , CONTACT CENTER PIPELINE
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ILLUSTRATION PROVIDED BY ADOBE IMAGES
AGENT EXPERIENCE
ORCHESTRATING THE AGENT EXPERIENCE
TOTAL EXPERIENCE
UNLOCKING YOUR CENTER ’ S FULL POTENTIAL
SALES PRODUCTIVITY
HOW TO INCREASE SALES AGENT PRODUCTIVITY
CUSTOMER EXPERIENCE
ENABLING PRODUCTIVE CX IN CHALLENGING TIMES
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