THE TOP 5 BLOG POSTS ON BLOG. CONTACTCENTERPIPELINE. COM
EXCLUSIVE CONTENT FROM OUR TEAM OF CALL CENTER EXPERTS NEW POSTS EVERY WEEK( TUESDAY – THURSDAY)
The Case for Voice IVR
BY DANIEL O’ SULLIVAN https:// bit. ly / 481Jzv5
Charging Back at Chargebacks BY MONICA EATON https:// bit. ly / 4oKRTX8
CCP BLOG’ s
TOP 5 MOST POPULAR POSTS FROM november
FOLLOW US
ON X
@ ccpipeline
How To Combat Agent Burnout and Attrition
BY JENNIFER LEE https:// bit. ly / 4o8XDsN
Meeting Digital-First Customer Expectations
BY SHARON OATWAY https:// bit. ly / 4rc84ia
AI Agents and Human Agents – Better Together?
BY JON ARNOLD
AI is well on its way to transforming the contact center, but no more so right now than with Agentic AI. I was the first analyst to write about this emerging trend last year, and my prediction about this being a leading trend for 2025 is very much coming to pass.
https:// bit. ly / 4i6HPFF
blog. contactcenterpipeline. com
DECEMBER 2025 17