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Mastering Outbound Contact Center Management
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The Hidden Power of Time
BY KATHRYN E. JACKSON http:// bit. ly / 4kX59oX
Speaking The Customers’ Language( s)
BY BRENDAN READ; Q & A WITH EXPERT PANEL http:// bit. ly / 4lOJz7h
How To Combat Agent Burnout and Attrition
BY JENNIFER LEE The contact center agent’ s job is uniquely demanding. Agents juggle rigid schedules, repetitive tasks, and interactions with frustrated or anxious customers. http:// bit. ly / 4fbLe4x
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