SPONSOR SPOTLIGHT
PRESENTED BY NICE
IT ’ S PROVEN - YOU REALLY CAN BUY CUSTOMER SATISFACTION
A MARKET SHATTERING MOVE INTO A UCAAS OFFERING
“ You ’ re joking , right ?” “ So what ’ s the catch ?” These are the most common questions , among others , that have customers and analysts alike both grinning from ear to ear and scratching their heads . Why has NICE put together an all-in-one UCaaS offering at an unbeatable price ? The answer is quite simple – customers asked for it . But there are a few facets that come into play to reach such a simple response .
THE CONTACT CENTER , NO LONGER ITS OWN SILO , IS NOW CONNECTED TO THE REST OF THE ORGANIZATION BY A SINGLE CLICK .
18 CONTACT CENTER PIPELINE
UCAAS , WE ALL CAAS
The growth of UCaaS , or Unified Communications as a Service , came about alongside the rise of an internet infrastructure that could handle increasingly heavy bandwidth demands . As the clamor for bandwidth receded into its own comfortably utilitarian market , the opportunity opened for internet calling and collaboration such as screen sharing and whiteboarding . The pace of business sped up beyond scheduled phone conferencing meetings and email and into impromptu online meetings so that questions were answered in real-time , with no excuses for allowing a project to fall behind because of lack of communication . Work became infused with fast-paced chat conversations and screen sharing sessions across individuals and teams that helped employees not only work more efficiently , but work from anywhere at the same pace .
Not to mention the intermingling of the wireless wave to boost our mobile phone capabilities and create an explosion of wireless devices for us to delight ourselves with as the office chair became increasingly empty in favor of on-the-go business meetings . This naturally led to video calling , face to face meetings with cameras , webinars , podcasts …. the list is long , the story familiar to all . This familiarity , just like the rise of internet bandwidth availability , is because UCaaS is also reaching a peak “ everyone needs it , everyone has it ” mature market . Email inboxes are increasingly spam vehicles , while business chat programs buzz away at all hours .