SPONSORED BY HUMAN NUMBERS AUGUST 2024

E O A H E T A R H T W O R G E M U L O V X W Y V R Y C A R U C C A L E V E L E C N E D I F N O C O Z D A Y S G R M A E M I T E L D N A H V K P Z R C E A H T A S T N E M E R I U Q E R Y Y J M B R L P J O W C I G E T A R T S G N I W O N K N H E U A G D L D N E R T L A U N N A C D I B Z A F E S M A W A K T S A C E R O F E R B Q X J N G Y T F T H X M M R I G R Z N M P U S R X Y A U H T U A O X D R Q J O E N I L D N E R T J L X J T I L S K L F J K Y N W W L P O R Q J E Y S M I L L O D E C N E I C S D N A T R A O X S L S M Y A A S T J Q F E T T V N Y M Y G U T I A W E E A U N B E G N I N A E L C E R M A E S J R S U S D N O A K E E W F O Y A D H O Y R D U K E P G T F N S E S W E I V E R N S O N N N D A R N A T R O A A V V T S U J D A G S B A T G G I R G X S A E C E I E Z J P E H W I D L P M G E I I T L E H M R S T T T G X Q H Y S F X E H S B F A R N B C I I D A S D O H T E M A O N H E U H T J P N I Z T C X L B X H U Q D C O T L A C I T C A T M S R U Y K E I F L Z J T L E V E L E C I V R E S A Z E P I R Q O S N O D N A B A N A P B X S I C F C Y B Z I K A B R M M X O Q Y S E C N A M R O F R E P Q S T I S E G N A R L A I T N E T O P Z Q R A Y L

1 . rawdata 2 . cleaning 3 . signalvsnoise 4 . externalfactors 5 . methods 6 . timeseries 7 . growthrate 8 . trendline 9 . campaign 10 . normalize 11 . judgment 12 . bestguess 13 . knowing 14 . reviews 15 . seasonality 16 . annualtrend 17 . dayofweek 18 . timeofday 19 . circannual 20 . accuracy 21 . analysis 22 . mape 23 . relativeabsoluteerror 24 . artandscience 25 . volume 26 . handletime 27 . workload 28 . requirements 29 . servicelevel 30 . asa 31 . abandons 32 . intraday 33 . performance 34 . potentialrange 35 . confidencelevel 36 . charts 37 . tactical 38 . strategic 39 . adjust 40 . reforecast

10 CONTACT CENTER PIPELINE

ANSWERS FOR THE AUGUST PUZZLE CAN BE FOUND ON PAGE 47 .