10 |
WFM TRAINING
HOW TO BE GREAT IN WORKFORCE
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16 |
LEADING THOUGHTS
DISRUPTIVE DISRUPTORS DISRUPTING
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MANAGEMENT |
12 |
IDIOM INSIGHTS BACK TO SCHOOL … |
18 |
LEARNING AND
DEVELOPMENT AVOIDING 5 COMMON L & D MISTAKES
|
ILLUSTRATION PROVIDED BY ALEXDNDZ ADOBE STOCK |
PAGE 6 |
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TALENT MANAGEMENT
TRANSFORMING TALENT MANAGEMENT AT HOME
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VIRTUAL TRAINING
MAKING VIRTUAL TRAINING ENGAGING
|
COACH ’ S CORNER
CALL CENTER TRAINING IN THE NEW ERA
|
AGENT PERFORMANCE
AVOIDING AGENT UNDERHIRING AND UNDERTRAINING
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PAGE 22 |
PAGE 24 |
PAGE 28 |
PAGE 32 |