Contact Center Pipeline April 2026

APRIL 2026

COACH’ S CORNER PAGE 12

16 RECRUITMENT
29 AI VS APPS WHY BEHAVIORAL ANALYTICS MATTER
THE AI ASSISTANT-APP FACE-OFF
26
CLOUD CONTACT CENTER UNLOCKING THE CLOUD’ S VALUE
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REMOTE AGENTS HOW TO MAKE REMOTE WORK ACTUALLY WORK

WHICH ROAD TO TAKE IN SITE SELECTION?

EACH ROUTE HAS ITS TWISTS AND TURNS.

ILLUSTRATION PROVIDED BY ADOBE IMAGES
BY BRENDAN READ CONTACT CENTER PIPELINE; Q & A WITH WITH DENNIS DONOVAN
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REMOTE WORK
IS WFH REALLY DOA?
CONTACT CENTER INTELLIGENCE
HOW TO MAKE CONTACT CENTERS SMARTER
BUSINESS CONTINUITY
EVOLVING THREATS, EVOLVING RESPONSES
MODEL CONTEXT PROTOCOL
WHAT CONTACT CENTERS SHOULD KNOW ABOUT MCP
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