EMPLOYEE ENGAGEMENT
ILLUSTRATION PROVIDED BY ADOBE IMAGES
KEEPING REMOTE AGENTS PASSIONATE ABOUT THEIR JOBS
HOW ONE COMPANY SUCCESSFULLY ENGAGES WITH ITS VIRTUAL( AND GLOBAL) CONTACT CENTER WORKFORCE.
Face it, employers. No matter how many pizza parties you throw, inspirational speeches you give, and flexible work schedules you offer, a good share of your employees still aren’ t feeling it.
Consider these figures:
• Nearly 20 % of new hires leave their jobs within their first 45 days, according to Workable.
• Nearly half of U. S. employees are open to changing jobs, according to 2024 research from Gallup. That’ s up from 44 % in 2020.
What these employees don’ t feel is genuine passion for the work they do. This can be especially true in challenging fields like customer care.
It’ s your job, as an employer, to spark that feeling.
40 CONTACT CENTER PIPELINE
... A GOOD SHARE OF YOUR EMPLOYEES STILL AREN’ T FEELING IT... IT’ S YOUR JOB, AS AN EMPLOYER, TO SPARK THAT FEELING.