Contact Center Pipeline April 2024 | Page 55

Across

PIPELINE PUZZLE : ANSWERS

SPONSORED BY HUMAN NUMBERS APRIL 2024
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1 . Sting ' s band [ 2 wds .]
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2 . A dozen in ancient Rome
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3 . Salaried employee ' s vacation : Abbr
5 . Position in a shift bid
6 . Amo , amas , ___
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4 . A person providing constructive feedback & coaching 7 . Sweet potato 8 . Commonly-used hierarchy for 5D 9 . Furry friend 11 . Agent who answers phones and replies to chat 13 . Watch over 14 . Fall back ; ___ forward 15 . Seasonal worker 18 . The art & science to meeting contact center goals 20 . HI hi & bye 21 . Roster 25 . Square root of nueve 29 . Apple ' s apple or Amazon ' s smile 30 . Most desired scheduling choice 33 . Monopoly card 34 . Full Time Equivalent

REHUMANIZE YOURSELF

35 . Unlike 34A , this tallies bellybuttons 37 . It ' s payout could be × 1.5

SCHEDULES AND AGENTS

10 . One hired to help our customers 12 . Mid-shift gap 14 . Party favorS We All Get at a conference 16 . Contact Center ' s main feed ? 17 . Dress code optional [ 3 wds .] 19 . Planet with the moons Phobos and Deimos 22 . Treat for an elephant 23 . The " F " in TGIF 24 . 9-to-5 activity 26 . A chart that plots data along two dimensions 27 . Oneness 28 . Drink served by the Mad Hatter 31 . Mid-week hump day : Abbr . 32 . Alpine singing 36 . = ( Forecast - Actual ) [ 2 wds ]
APRIL 2024 55