PIPELINE PUZZLE
SPONSORED BY HUMAN NUMBERS APRIL 2024
REHUMANIZE YOURSELF SCHEDULES AND AGENTS
1 2 3
6
7 8
4 5 9 10 11 12
14 15 16 17
13
18 19
20 21 22 23 24
25 26 27 28 29
30
31 32 33 34 35 36
Across
4 . A person providing constructive feedback & coaching 7 . Sweet potato 8 . Commonly-used hierarchy for 5D 9 . Furry friend 11 . Agent who answers phones and replies to chat 13 . Watch over 14 . Fall back ; ___ forward 15 . Seasonal worker 18 . The art & science to meeting contact center goals 20 . HI hi & bye 21 . Roster 25 . Square root of nueve 29 . Apple ' s apple or Amazon ' s smile 30 . Most desired scheduling choice 33 . Monopoly card 34 . Full Time Equivalent 35 . Unlike 34A , this tallies bellybuttons 37 . It ' s payout could be × 1.5
16 CONTACT CENTER PIPELINE
Down
1 . Sting ' s band [ 2 wds .] 2 . A dozen in ancient Rome 3 . Salaried employee ' s vacation : Abbr . 5 . Position in a shift bid 6 . Amo , amas , ___ 10 . One hired to help our customers 12 . Mid-shift gap 14 . Party favorS We All Get at a conference 16 . Contact Center ' s main feed ? 17 . Dress code optional [ 3 wds .] 19 . Planet with the moons Phobos and Deimos 22 . Treat for an elephant 23 . The " F " in TGIF 24 . 9-to-5 activity 26 . A chart that plots data along two dimensions 27 . Oneness 28 . Drink served by the Mad Hatter 31 . Mid-week hump day : Abbr . 32 . Alpine singing 36 . = ( Forecast - Actual ) [ 2 wds ]
ANSWERS FOR THE APRIL PUZZLE CAN BE FOUND ON PAGE 55
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