Contact Center Pipeline June 2023 June 2023

JUNE 2023

IDIOM INSIGHTS PAGE 10

12
CONTACT CENTER VALUE
THE RISING IMPORTANCE OF
20
OUTBOUND
HOW TO EFFICIENTLY MAXIMIZE
CONTACT CENTERS
CONTACT REACH
16
CHATBOTS HOW TO PUT BOTS TO WORK
24
B2B REACHING OUT TO IMPROVE THE B2B CX

GARDENING THE CX

HOW STANLEY BLACK & DECKER OUTDOOR GETS THE CX DONE .

BY BRENDAN READ , CONTACT CENTER PIPELINE
PAGE 6
ILLUSTRATION PROVIDED BY ADOBE IMAGES
ARTIFICIAL INTELLIGENCE
HOW TO OPTIMIZE CONVERSATIONS AND AUGMENT CUSTOMER VALUE
EMPLOYEE RETENTION
5 PRACTICAL EMPLOYEE RETENTION STRATEGIES THAT WORK
VENDOR ROUNDTABLE
IS THERE A FUTURE FOR OUTBOUND ?
GENERATIVE AI
REVOLUTIONIZING CUSTOMER SERVICE
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