Contact Center Pipeline June 2025

IDIOM INSIGHTS PAGE 11

JUNE 2025
16
CUSTOMER EXPERIENCE
THE CX BUZZWORD HALL OF SHAME
23
MULTILINGUAL CX
CAN AI HELP SPEAK CUSTOMERS’
LANGUAGES?
19
METRICS 11 MOST VALUABLE METRICS
26
PERSONALIZATION ARE CUSTOMERS( AND AGENTS) TRULY DIFFERENT?

EXTRA! EXTRA! ADVANCED TECH HELPS NEWSPAPER!

HOW TECHNOLOGY INVESTMENTS IMPROVED SERVICE AND REMOTE WORK.

BY BRENDAN READ, CONTACT CENTER PIPELINE; Q & A WITH THE SEATTLE TIMES
ARTIFICIAL INTELLIGENCE
THE PERSONALIZATION IMPERATIVE
SMBs
HOW TO DELIVER EXCELLENT CXs
CENTERS OF EXCELLENCE
THE JOURNEY TO THE NEW WORLD OF AI
PAGE 7
ILLUSTRATION PROVIDED BY ADOBE IMAGES
BROWSERS
WHY CONTACT CENTERS MUST EMBRACE ENTERPRISE BROWSERS
PAGE 29
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