Contact Center Pipeline June 2026

JUNE 2026

COACH’ S CORNER PAGE 14

17
SUPPLY CHAIN
WHY SUPPLY CHAIN SUCCESS IS
23
SMBs
BEYOND SPREADSHEETS
CUSTOMER SUCCESS
20
CONTACT CENTER SKILLS WHY SCREENING HARDER WON’ T WIN – PART 3
30
MULTIMODAL AI BREATHING NEW LIFE INTO FCR

VIVE LA CONTACT CENTRE DIFFERENCE, EH?

HOW BEST TO SERVE THE UNIQUE CANADIAN CUSTOMERS.

BY BRENDAN READ CONTACT CENTER PIPELINE; Q & A WITH MIKE AOKI AND AFSHAN KINDER
PAGE 6
ILLUSTRATION PROVIDED BY ADOBE IMAGES
CUSTOMER EFFORT
SHOULD YOUR CUSTOMERS WORK FOR YOU?
OUTBOUND
WHY CX INCREASINGLY REQUIRES OUTBOUND
CUSTOMER EXPERIENCE
THE CX EXECUTION CRISIS
COMPLIANCE
THE U. S. – CANADA COMPLIANCE GAP
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