IDIOM INSIGHTS PAGE 14

JULY 2024

12	PIPELINE PUZZLE SIGNAL TO NOISE	22	ARTIFICIAL INTELLIGENCE
			AI : WHAT ’ S POSSIBLE AND PRACTICAL ?

CUSTOMER CHOICE DISTINCTIVE SERVICE THROUGH CUSTOMER CHOICE AND HUMAN CONNECTION

CUSTOMER

EXPERIENCE THE FOUR PILLARS OF CX

CONNECTING WITH ANXIOUS CUSTOMERS THE CASES FOR CAREFUL DEFLECTION , SUPPORTING PREFERRED CHANNELS , AND PROACTIVE OUTREACH .

BY BRENDAN READ , CONTACT CENTER PIPELINE ; Q & A WITH EXPERT PANEL

PAGE 6

ILLUSTRATION PROVIDED BY ADOBE IMAGES

GENERATIVE AI TRANSFORMING THE CX LANDSCAPE	OMNICHANNEL THE EVOLVING OMNICHANNEL EXPERIENCE	CUSTOMER SERVICE SKATING TO WHERE THE PUCK IS GOING	OUTBOUND HOW TO RESTORE TRUST IN OUTBOUND CALLING
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