Contact Center Pipeline Magazine, June 2024

IDIOM INSIGHTS PAGE 12

JUNE 2024
10
PIPELINE PUZZLE
WFM WORKS IN BACK OFFICE , TOO !
20
RETAIL
CAPITALIZE ON THESE RETAIL
CX STRATEGIES
16
CUSTOMER SERVICE CUSTOMER SERVICE AWAKENED
24
COACH ’ S CORNER NAVIGATING THE TRAINING MAZE

WORKING WITH CONSULTANTS HOW TO MAXIMIZE THE BENEFITS OF THEIR COUNSEL AND SERVICES .

BY BRENDAN READ , CONTACT CENTER PIPELINE ; Q & A WITH LAURA SIKORSKI
PAGE 6
ILLUSTRATION PROVIDED BY ADOBE IMAGES
CONSULTANTS
THE CONTACT CENTER HEROES WITHOUT CAPES
GENERATIVE AI
TAILORING GENERATIVE AI FOR THE CONTACT CENTER
B2B
WHY SOFTWARE QA IS GOOD FOR BUSINESS ( TO BUSINESS )
ECOMMERCE
PLEASE DON ’ T PUT ME ON HOLD
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