COACH’ S CORNER PAGE 16

10	AGENT PERFORMANCE GOING BEYOND THE METRICS	20	PERSONALIZATION THE POWER OF POST-PURCHASE
			PERSONALIZATION

ARTIFICIAL INTELLIGENCE WILL AI SHRINK THE CONTACT CENTER?

AUTOMATION REPAIRING MISSED CUSTOMER CONNECTIONS

IS THE AGENTIC AI JOURNEY WORTH THE DRIVE? CAN AGENTIC AI BRING CONTACT CENTERS TO WHERE THEY WANT TO BE?

BY BRENDAN READ CONTACT CENTER PIPELINE; Q & A WITH EXPERT PANEL

PAGE 6

ILLUSTRATION PROVIDED BY ADOBE IMAGES

CONTACT CENTER TRANSFORMATION ONLY A CX“ BAND-AID”?	CUSTOMER CONTACT OPTIMIZATION AI WON’ T SAVE YOUR CONTACT CENTER	VOICE AI HOW CONTACT CENTERS FINALLY FOUND THEIR VOICE	UPSKILLING ASCENDING BEYOND COPILOTS
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