TECHNOLOGY INVESTMENT PAGE 41

10	COACH’ S CORNER OPTIMIZING WORKFORCE MANAGEMENT	30	STRATEGY WHY BECOME AI-, DATA-, AND
	– PART 2		CLOUD-CENTRIC

LEADERSHIP REVERSING THE CONTACT CENTER LEADERSHIP DRIFT

DATA MANAGEMENT SUPERCHARGING DATA MANAGEMENT

MANAGING THE DATA FUEL WITH AI, CONTACT CENTERS CAN BE MORE PROACTIVE THAN JUST REACTIVE IN USING DATA. BY BRENDAN READ; Q & A WITH RICHARD BOIRE

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ILLUSTRATION PROVIDED BY ADOBE IMAGES

UNSTRUCTURED DATA THE CONTACT CENTER’ S MOST VALUABLE ASSET	DATA ORGANIZATION THE NEW VALUE OF UNSTRUCTURED DATA	ARTIFICIAL INTELLIGENCE FROM AI AGENTS TO HUMAN AGENTS	AGENTIC AI BEYOND RPA, CHATBOTS, AND ASSISTANTS
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