18 |
BENCHMARKING THE POWER OF CROSS-INDUSTRY BENCHMARKING |
24 |
DATA MANAGEMENT HARNESSING THE POWER OF DATA AND ANALYTICS - PART 2 |
AGENT PRODUCTIVITY
SUPERCHARGING AGENT PRODUCTIVITY
|
METRICS
WHICH “ METRICX ” MATTER ?
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STRATEGY
MASTERING OUTBOUND CONTACT CENTER MANAGEMENT
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AGENT PERFORMANCE
ACHIEVING PERFORMANCE AND PRODUCTIVITY GOLD
|
PAGE 30 |
PAGE 32 |
PAGE 40 |
PAGE 44 |